Investigating complaints that certain Ford Escape and Explorer models may experience power steering issues. Owners over some 2016-2018 Ford Explorer or Escape models have alleged that a service assistant failure warning (e.g., “steering fault” or “steering assist fault”) pop-ups on their dashboard without warning while the car operating, causing the steering wheel to lock making steering very difficult. If you own a Ford Explorer or Escape and have experienced power steering failure, please fill out the form below.